Policies
Shipping
Cheesy Puffs ships only where nicotine, vapor, pouch, battery, and related products can be legally sold and delivered. Shipping availability may change based on federal, state, local, carrier, and product-specific rules.
Where we ship
Shipping is available within the United States only. We do not ship internationally.
We currently accept orders to all 50 states. State and local restrictions may still prevent delivery of particular items, and we may cancel or limit any order that cannot be fulfilled lawfully.
Delivery attempts
If an order misses delivery attempts or the address provided is inaccurate, the order may be returned, cancelled, or held by the carrier. Shipping fees may be deducted where permitted.
Processing times
Most orders are processed in 1-3 business days after payment, inventory, age verification, and compliance checks clear. Processing can take longer during high volume, weather delays, holidays, carrier disruptions, product reviews, or compliance review.
Transit times
- Standard delivery is usually estimated at 3-7 business days after carrier pickup.
- Expedited delivery, when available, is usually estimated at 2-4 business days after carrier pickup.
- Delivery dates are estimates, not guarantees. Regulated-product shipments may take longer than ordinary parcels.
Carrier restrictions
Nicotine and vapor products may be restricted by postal, carrier, and PACT Act rules. We may select or change the carrier or service level needed to complete a compliant delivery. Some products cannot be shipped through ordinary mail services.
Tracking and lost packages
Tracking details are provided when available. If tracking shows delivered but you cannot locate the package, check with household members, neighbors, building staff, and the carrier first. Contact us promptly if the package appears lost, damaged, or misdelivered.
Address accuracy
Customers are responsible for entering a complete and accurate shipping address. We are not responsible for carrier delay, non-delivery, return fees, or replacement costs caused by incorrect, incomplete, restricted, or undeliverable addresses.
Compliance holds and cancellations
We may hold, cancel, or refund orders if the product, destination, recipient, payment, carrier, or order pattern creates a compliance, fraud, tax, safety, or legal concern.