FAQ

We ship within the 50 US states. We do not ship internationally, to US territories, or to APO/FPO/DPO military addresses. Local rules can still affect delivery in some areas, and an order may be cancelled if it cannot be delivered lawfully.

Orders are packed in plain outer packaging for safe delivery. Carrier, compliance, and delivery information may appear on labels or tracking where required.

Standard shipping is free in the lower 48 once your cart reaches $50 of goods, before promo codes. Alaska and Hawaii are charged a remote rate and never qualify. The remaining amount is updated as products are added. Express shipping is always charged.

Most orders are processed in 1-3 business days after payment, inventory, and required checks clear. Standard delivery is usually estimated at 3-7 business days after carrier pickup, while express is usually estimated at 2-4 business days after pickup. These are estimates, not guarantees.

You confirm you are 21 or over when you enter the site, and checkout does not ask you to upload, scan, or verify a photo ID. Whether the carrier asks for an adult signature or ID at the door depends on the carrier and on the rules where you live, so we cannot say in advance what will happen at a particular address.

Tracking appears on the order when it is available. If tracking says delivered but the package is missing, first check with household members, neighbors, building staff, and the carrier, then contact support promptly.

Choose the flavor or finish directly on a product card or product page. The selected option remains visible in the cart and checkout summary.

Ingredient details can vary by manufacturer, flavor, and batch. Review the physical package and manufacturer labeling before use, particularly when you have sensitivities.

No. Puff counts are manufacturer estimates and can vary with draw length, power mode, airflow, and usage. Product pages show the listed maximums for comparison.

Included parts are listed in the product specifications and highlights. Do not assume a cartridge, pod, charger, battery body, nicotine, or e-liquid is included unless the product page says it is.

Unavailable combinations are disabled and cannot be added to cart. Other in-stock flavors or strengths remain selectable.

That sharp, burnt taste is a dry coil: the coil firing without enough liquid feeding it. You are tasting the coil, not the flavor. On the sealed devices we sell the coil cannot be replaced, so this almost always means the device is finished, even if the window still looks like it has liquid in it. Continuing to draw will not recover it. A high-power mode brings this on sooner, since it pulls more liquid per puff.

Usually heat or pressure. Warm e-liquid thins and moves more easily, so a device left in a hot car or a tight pocket is the most common cause. The other is carrying it loose in a bag: pressure on the mouthpiece can trigger the draw sensor and fire the coil into a closed space until it floods. Store it upright with the mouthpiece up, at room temperature, and out of direct sun.

First check that it charges at all. The Geek Bar Meloso MINI is non-rechargeable by design and has no port. On the rest, which all use USB-C, try a different cable and a different power source before anything else, then check the port for pocket lint. A device that will not take charge from a known-good cable and has run its normal life is at end of life. If it failed early, send us the order number.

Depends on the device. Anything holding more than about 5mL has to be rechargeable, because the liquid outlasts the battery several times over: the Geek Bar Pulse 2, Off-Stamp X-Cube and RAZ TN9000 all charge over USB-C. The Meloso MINI is deliberately not rechargeable, because its 550mAh battery and 5mL of liquid are matched to run out together, so there is nothing left to power. Never try to charge a device that has no charging port.

Work down in order of likelihood: it is out of battery rather than liquid (common on large devices, which need several recharges before the liquid is gone); the airflow intake is blocked, usually with pocket lint, so the draw sensor never triggers; your draw is too soft or short to fire the sensor, so try a slower, longer pull; or, on a kit, the pod is not seated on its contacts. If all of those are clear and the taste is sharp, it is finished.

Blinking is the device reporting a fault rather than failing silently: typically end of life, a low battery, or short-circuit protection tripping. The exact pattern varies by manufacturer, so check the packaging. If it blinks with liquid still visible, protection has most likely tripped. Let it rest, charge it if it charges, and try again.

Small droplets and a faint crackle mean liquid has pooled in the coil instead of vaporizing. It usually follows a device being shaken, carried loose, or stored on its side or in heat. Stand it upright, mouthpiece up, and leave it a few minutes before drawing again.

There is very little to clean on a sealed device and nothing to disassemble. Wipe the mouthpiece and the airflow intake with a dry cloth, and keep the intake clear of lint. On a kit, take the pod off and wipe both contacts dry before reseating it, since liquid on a contact is a bad connection later. Do not rinse any of it with water.

As long as the device does. Every product we sell has a sealed, non-replaceable coil, so there is no coil life to track separately and no coil to buy: when the liquid is gone and the coil goes dry, that device is done. Coil replacement applies to refillable hardware, which we do not stock.

When it runs out of liquid, or when you want a different flavor. Pods are replaceable rather than refillable. Of the kits we stock, the Off-Stamp X-Cube has a refill we sell — the Classic Cube pod at 18mL — and the Foger Switch Pro has a Switch Pod stocked separately. Sealed disposables like the RAZ TN9000 do not take a replacement pod.

That is a warranty matter rather than a troubleshooting one. Send us the order number and the product name through the contact page and we will deal with it. Our returns policy covers the details.

Unopened, unused, sealed products may be eligible for return within 14 days of delivery. Opened nicotine, pouch, pod, disposable, and consumable products cannot be returned.

Contact support within 48 hours of delivery with the order number and clear photos of the package and product. Keep all original packaging while the issue is reviewed. Eligible battery-device defects should be reported within 30 days of delivery.

Cancellation is only possible before processing begins. Address changes, cancellations, replacements, refunds, and payment issues must be handled by the support team and are not guaranteed once an order is packed, labeled, verified, or handed to a carrier.

The complete return and refund policy is available from the policy links in the footer.

Use the contact page for order questions, product help, and checkout support, or email cheesypuffs@atomicmail.io. You can also just reply to any email we send you.

Service hours are Monday-Friday, 9:00 AM-5:00 PM. Messages are normally answered within one business day.

The assistant can explain listed products, live prices and availability, shipping, payment, returns, and order status. It cannot provide health or legal advice, change orders, issue refunds, or reveal private account or internal store information.